Claire Ashton-James, PhD is a social psychologist. She is passionate about the role of patient-provider interactions in the wellbeing of both patients and clinicians. Claire works with clinicians and researchers around the world to demonstrate and promote the impact of patient-provider trust and empathic communication on patients' treatment outcomes and clinicians wellbeing.
Claire is a faculty member at The University of Sydney where she conducts original research into the impact of patient and clinician emotions on judgment and behaviour, patient perceptions of clinician trustworthiness, and digital behavioural health solutions. She has published over 50 articles in leading peer-reviewed scientific journals (e.g., Psychological Science, Journal of Personality and Social Psychology, and PAIN) and is regularly invited to present her work at conferences, research institutes, and healthcare organizations around the world.
Claire works with clinicians individually or in groups to give them the tools and confidence they need to build patient trust and effectively navigate challenging patient encounters.